frequently asked questions

All prices are in USD.

We try our best to ship items as fast as we can.  Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.

We do not offer refunds ALL SALES ARE FINAL, if the product is defective or damaged you must motif us within 24hrs of receiving your products by sending an email to shawneez2020@gmail.com with pictures, and if possible a video of the defective product, and a member of the SJU team will review.  If it is determined that you are eligible for a refund due to the product being defective you will be emailed a returned shipping label, and you will be issued a refund after the defective item is returned.

Please include your name and order number on the returned parcels.

Please note: If your package is on the way, you must wait for it to arrive and return it before requesting to exchange.

No, you cannot all sales are final?

Shipping times vary as we do ship worldwide from USPS based on your location.  The average shipping time is 15-25 business days.

Absolutely! We are here to help you make your life easy all while helping you look good!  Please send us an email toshawneez2020@gmail.comand we will be happy to assist you in any way we can.